Remote Customer Success Analyst: Data-Driven Retention

First Advantage; United States; Remote; USD 33,062 - 41,328; Full time

Benefits offered by this job

Remote work with occasional travel

Medical, Vision, and Dental plans

401k with employer match

Competitive Paid Time Off

Access to tech and growth opportunities

Job summary

First Advantage is hiring a Customer Success Analyst for its Gig Vertical, operating in a fully remote role within the United States. This position focuses on building relationships with clients, analyzing customer data, and ensuring a positive experience for screening accounts.

The successful candidate will have 3+ years in customer service and strong analytical skills. The role promises a dynamic work environment and competitive pay from $24 to $30 per hour.

Qualifications

• 3+ years of customer service experience with external clients.
• Experience with Microsoft Office products (Outlook, PowerPoint, Word, Excel).
• Experience with CRM systems such as Siebel or Salesforce.

Responsibilities

• Collaborate on daily tasks with Customer Success Managers and Operations.
• Perform report research and analysis for internal and external customers.
• Prepare and analyze monthly account reviews and maintain client fact sheets.

Skills

Customer service experience

Analytical skills

Communication skills

Microsoft Office proficiency

CRM knowledge (e.g., Siebel, Salesforce)

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

CRM systems

Job description

First Advantage is hiring a Customer Success Analyst for its Gig Vertical, operating in a fully remote role within the United States. This position focuses on building relationships with clients, analyzing customer data, and ensuring a positive experience for screening accounts.

The successful candidate will have 3+ years in customer service and strong analytical skills. The role promises a dynamic work environment and competitive pay from $24 to $30 per hour.