Remote Enterprise Strategic Customer Success Manager

Qumra Capital; Utah; A distancia; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Paid time off

401(k)

Descripción de la vacante

Connecteam is seeking a Strategic Customer Success Manager to oversee our largest US-based Enterprise and Strategic customers. This fully remote role requires a data-driven, consultative approach with executive stakeholders across time zones.

You will drive retention, expansion, and advocacy while aligning with digital transformation and change management initiatives. The ideal candidate has 3+ years in enterprise SaaS, strong executive communication skills, and a track record of expanding

Formación

• 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.

Responsabilidades

• Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
• Build and nurture relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
• Partner with customers to solve critical business challenges and maximize the value of Connecteam’s platform.
• Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
• Leverage usage analytics and feedback to identify risks and opportunities for improvement.

Conocimientos

B2B SaaS experience

Enterprise stakeholder engagement

Executive communication

Data-driven decision-making

Cross-timezone collaboration

Strategic account expansion

Change management

Independent initiative

Descripción del empleo

Connecteam is seeking a Strategic Customer Success Manager to oversee our largest US-based Enterprise and Strategic customers. This fully remote role requires a data-driven, consultative approach with executive stakeholders across time zones.

You will drive retention, expansion, and advocacy while aligning with digital transformation and change management initiatives. The ideal candidate has 3+ years in enterprise SaaS, strong executive communication skills, and a track record of expanding