Remote SaaS Customer Success Manager – Growth & Value

TeamViewer; Los Angeles (CA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation including stock options

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive health insurance

Up to 12 weeks of parental leave

Short- and long-term disability insurance

Quarterly teambuilding events

Job summary

TeamViewer is looking for a Customer Success Manager to join their remote team in the USA. The CSM will ensure customers achieve maximum value from TeamViewer’s products through strong relationship building and driving product adoption.

The ideal candidate will have over 3 years of experience in a customer-facing role, possess strong communication skills, and be comfortable using CRM tools like Salesforce. A commitment to customer satisfaction and growth within the role is essential.

Qualifications

• 3+ years of experience in Customer Success or related role.
• Proven track record of driving customer adoption and satisfaction.
• Ability to understand technical concepts.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Drive product adoption and customer engagement.
• Identify upsell opportunities with Account Managers.

Skills

Customer Success expertise

Relationship management

Strong communication

CRM tools

Tools

Salesforce

Planhat

Job description

TeamViewer is looking for a Customer Success Manager to join their remote team in the USA. The CSM will ensure customers achieve maximum value from TeamViewer’s products through strong relationship building and driving product adoption.

The ideal candidate will have over 3 years of experience in a customer-facing role, possess strong communication skills, and be comfortable using CRM tools like Salesforce. A commitment to customer satisfaction and growth within the role is essential.