Remote Leader, Enterprise Account Management (Americas)

TeamViewer; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote location United States

Competitive compensation and bonuses

Flexible PTO and paid holidays

401(k) with employer matching

Health insurance including employer-pà

Parental Leave (up to 12 weeks)

Life Insurance

Disability (short and long term)

Team events and All-Hands meetings

Open door policy

Diversity & CARE culture

Job summary

TeamViewer is seeking a leader to head the Enterprise Account Manager team for the Americas. The role focuses on existing customers with $10K+ ARR, driving gross and net revenue retention, and expanding the book through strategic account plans.

You will manage six reps, own the forecast, and coordinate with cross-functional teams to remove blockers to retention and growth while maintaining account ownership at the team level.

Qualifications

• 5+ years in enterprise account management, renewals, or customer-facing sales with existing customers.
• 2+ years leading a quota-carrying team as a first-line manager.
• Proven track record of owning a retention or revenue number with disciplined weekly forecasting.
• Strong commercial judgment on renewals, multi-year structures, pricing, and procurement.
• Comfortable setting and holding operating agreements with cross-functional teams.
• Fluent in Salesforce forecasting, pipeline hygiene, and account-planning cadences.
• Domain experience in remote connectivity, IT management, or adjacent enterprise software preferred.
• Remote within the US with regular travel to Tampa and to customers.

Responsibilities

• Lead, coach, and develop a team of six Enterprise Account Managers, each owner of up to 40 accounts at $10K+ ARR.
• Own the team's number: gross and net revenue retention, and expansion attainment across the Americas $10K+ book.
• Run weekly forecast for renewals and expansion by stage and category; present in regional forecast calls.
• Manage books and territories, rebalance as accounts grow, and own account assignment.
• Drive the renewal engine with proactive value narratives and early risk flags.
• Own operating agreements with cross-team leaders for hand-ups and add-ons.
• Hire and ramp: recruiting, interviewing, and onboarding for open Account Manager seats.
• Partner with ESE, CS, Support, Sales Ops, and Finance to remove blockers to retention and expansion.
• Run quarterly business reviews for the Account Manager team with renewals and whitespace analysis.

Skills

Enterprise account mgmt

Forecasting & renewals

Coaching & development

Renewals & multi-year pricing

Sales operations

Salesforce forecasting

Account planning cadence

Remote work management

Tools

Salesforce

Enterprise software

Job description

TeamViewer is seeking a leader to head the Enterprise Account Manager team for the Americas. The role focuses on existing customers with $10K+ ARR, driving gross and net revenue retention, and expanding the book through strategic account plans.

You will manage six reps, own the forecast, and coordinate with cross-functional teams to remove blockers to retention and growth while maintaining account ownership at the team level.