Remote Enterprise Customer Success Manager (EMEA)

Canonical Ltd.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Distributed work environment

Learning budget USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Travel to meet colleagues

Job summary

Canonical is seeking an Enterprise Customer Success Manager to remotely support customers across the EMEA region. The role emphasizes trust-building, risk reduction and expansion opportunities within accounts, with alignment to customers’ objectives and collaboration across Sales, Engineering and Support teams.

Responsibilities include onboarding, coordinating complex projects, and leading regular reviews to drive satisfaction and retention.

Qualifications

• Native French with excellent English; able to navigate multilingual environments.
• Minimum 5 years in IT-related roles with cloud, data centre, or similar tech exposure.
• Experience coordinating complex engagements across multiple departments.

Responsibilities

• Onboard and guide customers on Canonical products and support processes.
• Collaborate with Sales, Field Engineering and Support to develop engagement plans.
• Manage a portfolio in a geographic region and identify renewal risks and growth opportunities.
• Lead weekly customer reviews and coordinate resolution with product and engineering teams.
• Advocate for customers internally to influence product roadmaps and docs.

Skills

Native French

Excellent English

IT background

Cloud infra

Agile methodologies

Presentation skills

Cross-functional collaboration

Project coordination

Tools

Salesforce

Jira

CRM

Job description

Canonical is seeking an Enterprise Customer Success Manager to remotely support customers across the EMEA region. The role emphasizes trust-building, risk reduction and expansion opportunities within accounts, with alignment to customers’ objectives and collaboration across Sales, Engineering and Support teams.

Responsibilities include onboarding, coordinating complex projects, and leading regular reviews to drive satisfaction and retention.