Remote Enterprise Customer Success Manager

Canonical Ltd.

United States

Remote

USD 110,000 - 170,000

Full time

6 days ago

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Benefits offered by this job

Distributed work environment with team

Learning budget USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Wellness/Assistance program

Travel to company events

Job summary

Canonical is seeking an Enterprise Customer Success Manager to join our globally distributed team. This remote role focuses on managing a portfolio of customers, aligning objectives with Canonical's product suite (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data apps), and driving adoption, renewal, and expansion.

The ideal candidate has 5+ years in IT/project-related roles, excellent presentation and collaboration skills, and knowledge of agile methods.

Qualifications

Minimum 5 years of work experience with IT-related projects.
Excellent presentation skills for guiding conversations about complex software.
Experience building and improving internal processes while delivering projects on time.
Strong collaboration across departments and levels.
Knowledge of agile methodologies.
Multilingual abilities (Spanish, Portuguese, English) are highly valued.

Responsibilities

Onboard new customers and introduce them to Canonical products and support processes.
Coordinate complex projects with developers, IT managers and decision makers.
Collaborate with Sales, Field Engineering and Support to develop engagement plans.
Manage a portfolio of customers in a geographic region and identify growth or renewal risks.
Lead weekly customer and business reviews with cross-functional teams.
Advocate for customers to influence roadmaps and improve satisfaction.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points.