Remote Graduate Customer Success Manager – Open Source & Ubuntu
Embedded Shishya
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Canonical is seeking a Customer Success Manager to strengthen trusted relationships with our global customers, helping them maximize value from Ubuntu and related open source offerings. This role emphasizes problem-solving, onboarding, enablement and value realization across the portfolio.
You will support a diverse customer base, drive engagement campaigns, and collaborate with Sales and Support to deliver tailored plans that align with each customer’s objectives while promoting long-term
Qualifications
- Customer-facing experience required.
- Empathetic, with a drive to help others.
- Passion for technology and Ubuntu in particular.
Responsibilities
- Support customers by solving ticket requests.
- Enrich problem-solving documentation and onboarding materials.
- Drive campaigns targeting multiple customers through digital touchpoints.
- Identify high-potential and high-risk customers from onboarding.
- Onboard new customers and guide them through products and support processes.
- Collaborate with Sales and Support to develop engagement plans.
- Engage with your portfolio to ensure risk identification.
- Collect customer feedback for product teams.
Skills
Job description
Canonical is seeking a Customer Success Manager to strengthen trusted relationships with our global customers, helping them maximize value from Ubuntu and related open source offerings. This role emphasizes problem-solving, onboarding, enablement and value realization across the portfolio.
You will support a diverse customer base, drive engagement campaigns, and collaborate with Sales and Support to deliver tailored plans that align with each customer’s objectives while promoting long-term
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