Remote Graduate Customer Success Manager – Tech Onboarding

CrossTalent; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Distributed work environment

Learning budget USD 2,000 per year

Annual compensation review

Recognition rewards

Employee Assistance Programme

Travel opportunities

Job summary

Canonical is seeking a Customer Success Manager to reduce churn, guide adoption of products, and expand existing accounts. You will build trust with customers and coordinate with internal teams to deliver a smooth experience.

Based remotely with a global portfolio, you will onboard new customers, identify risks, drive engagement campaigns, and gather feedback to inform product teams. This role emphasizes empathy and collaboration to ensure success for Ubuntu and related offerings.

Qualifications

• Customer-facing experience is required.
• Empathetic individual with a natural drive to help others.
• Passion for technology, infrastructure, and Ubuntu is essential.
• Excellent presentation skills.
• Strong organisational skills and ability to maintain up-to-date documentation.
• Team player capable of collaborating across departments.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Drive campaigns targeting multiple customers via digital touch-points.
• Identify high potential and high risk customers from onboarded users.
• Onboard new customers and introduce them to products and support processes.
• Collaborate with Sales and Support to deliver engagement plans.
• Engage with your portfolio to ensure risk identification.
• Collect feedback from customers for product review.

Skills

Customer-facing experience

Empathetic

Technology passion

Presentation skills

Organisational skills

Team player

Job description

Canonical is seeking a Customer Success Manager to reduce churn, guide adoption of products, and expand existing accounts. You will build trust with customers and coordinate with internal teams to deliver a smooth experience.

Based remotely with a global portfolio, you will onboard new customers, identify risks, drive engagement campaigns, and gather feedback to inform product teams. This role emphasizes empathy and collaboration to ensure success for Ubuntu and related offerings.