Remote Graduate Customer Success Manager: Tech Onboarding

Coinscapture; California; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote-first company

Learning budget $2,000/year

Annual bonus

Job summary

Canonical is seeking a Graduate Customer Success Manager to support a diverse global base of customers from a remote location. You will help onboard new users, assist with problem solving, and drive adoption of Canonical's products across Ubuntu and cloud workloads.

This role emphasizes empathy, clear communication, and collaboration with Sales and Product teams to reduce churn and realise value for customers worldwide.

Qualifications

• Customer-facing experience required.
• Empathetic individual with a genuine drive to help others.
• Strong presentation and communication skills.
• Ability to structure and update documentation and processes.
• Team player capable of cross-functional collaboration.

Responsibilities

• Onboard new customers and guide them through Canonical's products.
• Address ticket requests and provide problem-solving assistance.
• Collaborate with Sales and Support to deliver engagement plans.
• Collect customer feedback and relay insights to product teams.

Skills

Customer facing

Empathetic

Presentation skills

Organisational skills

Team player

Education

Bachelor's degree or equivalent

Job description

Canonical is seeking a Graduate Customer Success Manager to support a diverse global base of customers from a remote location. You will help onboard new users, assist with problem solving, and drive adoption of Canonical's products across Ubuntu and cloud workloads.

This role emphasizes empathy, clear communication, and collaboration with Sales and Product teams to reduce churn and realise value for customers worldwide.