Remote Enterprise Customer Success Strategist

Connecteam; Orlando (FL); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical,dental, vision insurance.

Paid time off for vacation, sick days,

401(k)

Job summary

Connecteam, the leading platform for managing deskless teams, is hiring a Strategic Customer Success Manager to oversee our top Enterprise and Strategic US accounts. You will partner with executives, shape success plans, and drive long-term retention and expansion in a fully remote, US-based role.

You will leverage data, guide digital transformation, and collaborate with marketing and sales to tell customer stories and accelerate adoption across complex organizations across time zones.

Qualifications

• 3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Expertise in digital transformation, change management, and complex adoption strategies.
• Excellent verbal and written communication, including executive presentations.
• Analytical mindset with data-driven decision making.
• Ability to thrive in a fast-paced, high-growth environment.

Responsibilities

• Customer Strategy & Value Realization: Develop strategic plans aligned with customers’ objectives to ensure retention and growth.
• Enterprise Stakeholder Engagement: Build relationships with C-level executives, IT, and operations to drive adoption.
• Consultative Approach: Partner with customers to solve challenges and maximize platform value.
• Expansion & Growth: Identify opportunities within accounts and collaborate with Sales on upsells and cross-sells.
• Data-Driven Decision-Making: Leverage usage analytics and feedback to identify risks and opportunities.
• Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote success stories.
• Escalation Management: Serve as primary escalation point and coordinate cross-functional resolution.
• Industry Expertise & Best Practices: Stay ahead of trends in workforce management and related domains.

Skills

B2B SaaS

Enterprise Accounts

Executive engagement

Expansion strategy

Digital transformation

Change management

Executive presentations

Data-driven decisions

Cross-functional collaboration

Job description

Connecteam, the leading platform for managing deskless teams, is hiring a Strategic Customer Success Manager to oversee our top Enterprise and Strategic US accounts. You will partner with executives, shape success plans, and drive long-term retention and expansion in a fully remote, US-based role.

You will leverage data, guide digital transformation, and collaborate with marketing and sales to tell customer stories and accelerate adoption across complex organizations across time zones.