Remote Enterprise Customer Success Engineer (Networking)

Talentify; Town of Ancram (NY); Remote; USD 165,000 - 190,000; Full time

Benefits offered by this job

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Job summary

Forward is seeking a Customer Success Engineer to join our Enterprise team. You will provide world-class post-sales technical leadership to our client base, working remotely in the NY/NJ area.

Your duties include serving as the subject matter expert, guiding adoption of our platform, collaborating with Product, Engineering, Sales, and Marketing, and traveling up to 10% to customer sites as needed.

Qualifications

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider.
• Must be willing to be traveling 10%

Responsibilities

• Providing advice and guidance as the Forward's subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forwards Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
• Some travel (10%)

Skills

Networking fundamentals

Multi-vendor networking

Communication skills

Analytical skills

Strategic thinking

Education

B.S. Computer Science

Tools

Python

bash

jq

GraphQL

Job description

Forward is seeking a Customer Success Engineer to join our Enterprise team. You will provide world-class post-sales technical leadership to our client base, working remotely in the NY/NJ area.

Your duties include serving as the subject matter expert, guiding adoption of our platform, collaborating with Product, Engineering, Sales, and Marketing, and traveling up to 10% to customer sites as needed.