Remote Enterprise Customer Success Manager

Chris Baily

New York (NY)

Remote

USD 120,000 - 170,000

Full time

10 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Fully Remote: Global team

Health & Wellness Benefits

Flexible Time Off

L&D Fund

Diversity, Equity, and Inclusion

Job summary

HiddenLayer is seeking a remote Customer Success Manager to own a portfolio of enterprise accounts, ensuring they are informed, supported, and successful. You’ll drive ongoing communication, track health, and coordinate post-call actions.

You’ll collaborate with Solution Architects and Support to onboard new customers, monitor adoption, spot risks early, and surface upsell opportunities while maintaining strong, proactive client relationships.

Qualifications

5+ years in Customer Success or Technical Account Management in B2B SaaS/cybersecurity.
Experience managing enterprise accounts across technical and executive stakeholders.
Exceptionally organized with reliable follow-ups and action-item tracking.
Strong written and verbal communication; clear customer emails and productive calls.
Proactive mindset, staying ahead of accounts rather than waiting for customers.
Familiarity with Jira or Salesforce a plus.
Background in cybersecurity or AI/ML a plus but not required.

Responsibilities

Own customer communication and coordination across portfolio.
Maintain Jira health notes and account status; escalate when needed.
Collaborate with Solution Architect and Support; route issues and communicate with customers.
Support onboarding and adoption; monitor product usage and flag low engagement.