Remote Enterprise Success Lead with Equity

Nodes & Links; Boston (KY); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Equity in Nodes & Links

Health insurance

401(k) plans

Remote work budget

Personal development budget

Annual workation trip

Wedding/partnership leave

Job summary

Nodes & Links seeks a Senior Customer Success Manager to lead enterprise customer relationships across the US, focusing on onboarding, adoption, retention, renewals and expansion.

You will manage a portfolio of enterprise accounts post-sale, coordinate onboarding and implementation, and build success plans aligned with customer goals and measurable outcomes. This role emphasizes cross-functional collaboration and proactive engagement.

Qualifications

• 5+ years in a customer-facing role (CSM, Senior CSM, TAM, AM, or IM).
• Experience managing Enterprise SaaS customers.
• Strong onboarding, adoption, retention, and renewal track record.
• Excellent stakeholder management with senior contacts.
• Strong written and verbal communication.
• Proactive, commercially minded and customer-focused.

Responsibilities

• Manage a portfolio of enterprise customer accounts as the main post-sales contact.
• Lead onboarding and implementation activities to set customers up for success.
• Build success plans tied to customer goals, adoption and measurable outcomes.
• Run regular customer meetings, business reviews and value conversations with key stakeholders.
• Monitor customer health, product usage and engagement to identify risks and opportunities early.
• Drive renewals and support expansion opportunities across existing accounts.
• Act as the voice of the customer internally, sharing feedback with Product and Engineering.
• Work closely with cross-functional teams to resolve issues and improve the customer journey.

Skills

Enterprise SaaS

Onboarding

Renewals

Stakeholder mgmt

Communication

Proactive mindset

Job description

Nodes & Links seeks a Senior Customer Success Manager to lead enterprise customer relationships across the US, focusing on onboarding, adoption, retention, renewals and expansion.

You will manage a portfolio of enterprise accounts post-sale, coordinate onboarding and implementation, and build success plans aligned with customer goals and measurable outcomes. This role emphasizes cross-functional collaboration and proactive engagement.