Remote Enterprise Solutions Engineer - Customer Success

Tailscale

United States

On-site

USD 150,000 - 250,000

Full time

13 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Remote-first

Equity incentive

Health, vision, dental

Retirement contributions

Professional development budget

Paid time off

Home office stipend

Company retreat

Job summary

Tailscale is seeking a Forward Deployed Engineer to bridge technical capabilities with strategic customers. You will onboard, guide adoption, and provide expert technical advice to empower customers to fully leverage Tailscale across their environments.

In this role you’ll diagnose issues, run quarterly business reviews, and collaborate with sales, product, and engineering to ensure successful handoffs and long-term value. A strong customer-facing technical background is essential for success.

Qualifications

6+ years in a technical role with at least 2 years customer-facing experience.
Experience with enterprise customers in a consultative capacity.
Ability to explain complex technical concepts to varied audiences.
Strong problem solving and analytical skills.

Responsibilities

Lead onboarding for strategic customers ensuring quick understanding and adoption.
Provide technical support across the platform, diagnostics and troubleshooting.
Conduct QBRs to review usage, metrics, and goals with customers.
Advise customers to optimize use and identify best practices.
Relay customer feedback to product and engineering teams to improve the product.
Collaborate with sales, product, engineering, and support for smooth handoffs.
Create and maintain technical documentation and guides for self-service.