Remote Enterprise Customer Success Leader

Sword; Northern (KY); Hybrid; USD 137,000 - 215,000; Full time

Benefits offered by this job

Employer health benefits

Job summary

Sword is hiring a Senior Customer Success Manager to own a portfolio of 20–30 enterprise employer relationships, proactively surface renewal blockers and connect member access, engagement, outcomes, and financial value to clear decisions.

You will work from a remote US-based environment, scope success through renewals, retention, and cross-functional collaboration, and travel up to 15% as needed.

Qualifications

• Significant experience owning complex enterprise customer relationships, including renewals and retention.
• Evidence of using quantitative customer-value data to inform decisions and influence senior stakeholders.
• Strong executive communication and ability to navigate competing priorities.

Responsibilities

• Build proactive renewal and retention plans for enterprise accounts.
• Own retention strategy, pricing and contracting coordination, executive relationships, and risk plans.
• Develop multithreaded relationships with benefits leaders, consultants, finance, clinical, procurement, and operational stakeholders.

Skills

Enterprise account management

Executive stakeholder communication

Renewals & retention strategy

Job description

Sword is hiring a Senior Customer Success Manager to own a portfolio of 20–30 enterprise employer relationships, proactively surface renewal blockers and connect member access, engagement, outcomes, and financial value to clear decisions.

You will work from a remote US-based environment, scope success through renewals, retention, and cross-functional collaboration, and travel up to 15% as needed.