Remote Customer Success Engineer | Training & Support

Zero Networks

North Carolina

On-site

USD 130,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Stock options

Benefits

Annual bonus

Job summary

Zero Networks is seeking a Customer Success Engineer based in the United States, ideally in Charlotte, with openness to remote locations. You will bridge between customers and technical teams, delivering deployment support, training, and ongoing engagement to maximize product value.

The role emphasizes customer satisfaction, cross-functional collaboration, and proactive feedback for product improvements. Competitive salary and stock options are offered along with benefits and annual bonus for

Qualifications

Bachelor's degree in a relevant technical field or equivalent practical experience.
3+ years in customer success, technical support, or related role (SaaS or info security).
Strong technical background to explain complex concepts to non-technical audiences.
Must have understanding of Active Directory, REST APIs, scripting (Python/PowerShell), and OSs (Windows, Linux, Mac).

Responsibilities

Drive customer usage and adoption across deployment.
Deliver comprehensive training sessions for customers post-purchase.
Schedule and conduct regular customer touch bases.
Lead with accountability to resolve customer issues with support and R&D.
Build and maintain strong customer relationships and understand goals and feedback.
Gather customer feedback and relay insights to internal teams for product improvements.