Remote Enterprise CSM - Cloud & Open Source

Higlobe, Inc.; United States; A distancia; USD 90.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Distributed work environment

Learning & development budget

Annual compensation review

Holiday leave

Parental leave

Employee Assistance Programme

Travel opportunities

Travel upgrades

Descripción de la vacante

Canonical is seeking an Enterprise Customer Success Manager to support strategic cloud and data centre initiatives. The role focuses on reducing churn, driving adoption of Canonical's products, and guiding expansion within assigned accounts.

Based remotely in the EMEA region, the CSM will work with cross-functional teams to deliver tailored engagement plans, manage risk, and champion customer success across Ubuntu, OpenStack, Kubernetes, and related services.

Formación

• Native French language proficiency and strong English skills.
• 5+ years of IT experience with exposure to cloud/infrastructure topics (Linux, data apps, storage).
• Experience presenting complex software concepts to diverse audiences.
• Experience improving internal processes and delivering timely, customer-facing projects.
• Team player with collaboration across departments and levels.
• Knowledge of Agile methodologies.

Responsabilidades

• Onboard customers and introduce them to Canonical products and support processes (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes).
• Coordinate complex projects with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support on engagement plans.
• Manage a portfolio of customers across a geographic region and identify growth/renewal risks with Sales.
• Lead weekly customer/business reviews with cross-functional teams and drive resolutions.
• Advocate for customers and influence product roadmaps, documentation, and processes.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers via digital channels.

Conocimientos

Native French

Excellent English

5+ years IT exp

Linux OS

Data apps

Storage

Cloud computing

Networking

Security

Migration

IoT

Agile

Salesforce

Jira

CRM systems

Herramientas

Salesforce

Jira

CRM systems

Descripción del empleo

Canonical is seeking an Enterprise Customer Success Manager to support strategic cloud and data centre initiatives. The role focuses on reducing churn, driving adoption of Canonical's products, and guiding expansion within assigned accounts.

Based remotely in the EMEA region, the CSM will work with cross-functional teams to deliver tailored engagement plans, manage risk, and champion customer success across Ubuntu, OpenStack, Kubernetes, and related services.