Remote Enterprise CSM – Cloud & Open Source

Remote; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Distributed work environment with semi

Personal learning and development USD

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunities to travel for team meet

Priority travel upgrades

Job summary

Canonical is seeking an Enterprise Customer Success Manager to support a remote, international team focused on reducing churn, enabling adoption, and driving expansion across Ubuntu and related open-source offerings. You will manage a regional portfolio, collaborate with Sales and Engineering, and guide customers through complex cloud and data centre projects.

The role emphasizes a native French level with strong English communication, extensive IT experience, and a collaborative, process-driven

Qualifications

• Native French level required with excellent command of English.
• Minimum 5 years of IT experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT.
• Excellent presentation skills with the ability to discuss complex software.
• Experience building and improving internal processes while delivering customer projects on time.
• Team player capable of working across departments and levels.
• Knowledge of agile methodologies.

Responsibilities

• Onboard new customers and introduce them to Canonical products and support processes.
• Coordinate complex projects with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support to deliver engagement plans.
• Manage a portfolio of customers in a geographic region and identify growth or renewal risks.
• Lead weekly customer and business reviews with cross-functional teams to resolve blockers.
• Advocate for customers to influence product roadmaps, websites and processes.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers via digital touchpoints.

Skills

French native

English proficiency

Salesforce

Jira

CRMs

Tools

Salesforce

Jira

CRMs

Job description

Canonical is seeking an Enterprise Customer Success Manager to support a remote, international team focused on reducing churn, enabling adoption, and driving expansion across Ubuntu and related open-source offerings. You will manage a regional portfolio, collaborate with Sales and Engineering, and guide customers through complex cloud and data centre projects.

The role emphasizes a native French level with strong English communication, extensive IT experience, and a collaborative, process-driven