Senior Enterprise CSM - Remote, EMEA | Open-Source Cloud

CrossTalent; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-first workplace

Learning budget USD 2,000 per year

Annual compensation review

Travel opportunities

Job summary

Canonical is seeking an Enterprise Customer Success Manager for a remote role based in the EMEA region. You will onboard new customers, coordinate complex projects with IT managers, and collaborate with Sales, Field Engineering and Support to deliver tailored engagement plans.

You will manage a regional portfolio, identify growth opportunities, and lead weekly reviews. Strong French and English, Agile knowledge, and 5+ years in IT are essential.

Qualifications

• Native French required with excellent English
• Minimum 5 years IT experience with Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT
• Excellent presentation skills with ability to discuss complex software
• Experience building and improving internal processes while delivering projects on time
• Team player capable of working with all departments and levels
• Knowledge of agile methodologies and cross-functional engagement

Responsibilities

• Onboard and manage a portfolio of customers across an assigned region
• Coordinate complex projects with developers, IT managers and decision makers
• Collaborate with Sales, Field Engineering and Support to deliver engagement plans
• Identify growth opportunities and renewal risks in coordination with Sales
• Lead weekly customer and business reviews with cross-functional teams
• Advocate for customers and influence product roadmaps and processes

Skills

French (native)

English (excellent)

Presentation skills

Customer-facing skills

Agile methodologies

Cross-functional collaboration

Tools

Salesforce

Jira

CRM systems

Job description

Canonical is seeking an Enterprise Customer Success Manager for a remote role based in the EMEA region. You will onboard new customers, coordinate complex projects with IT managers, and collaborate with Sales, Field Engineering and Support to deliver tailored engagement plans.

You will manage a regional portfolio, identify growth opportunities, and lead weekly reviews. Strong French and English, Agile knowledge, and 5+ years in IT are essential.