Enterprise CSM — Japanese Speaker (Remote, APAC)

Higlobe, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Learning budget USD 2,000 per year

Travel to meet colleagues

Annual compensation review

Employee Assistance Programme

Maternity and paternity leave

Remote-first culture

Job summary

Canonical is seeking an Enterprise Customer Success Manager to foster trust, reduce churn, and expand within accounts across Ubuntu and open-source offerings. Your role includes onboarding, coordinating complex projects, and collaborating across Sales, Engineering, and Support.

The ideal candidate has native Japanese and strong English, 5+ years in IT, and solid agile experience. This remote APAC role offers global impact and growth within a distributed team.

Qualifications

• Native Japanese level with excellent command of English required.
• Minimum 5 years of work experience in IT with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills with the ability to discuss complex software.
• Experience building and improving internal processes while delivering customer-related projects.
• A true team player capable of interacting with all departments and at all levels, internally and externally.
• Knowledge of agile methodologies.

Responsibilities

• Onboard new customers and introduce them to Canonical products and support processes.
• Coordinate complex projects with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans.
• Manage a portfolio of customers in a geographic region and identify growth or renewal risks.
• Lead weekly customer and business reviews with cross-functional teams to identify blockers and drive resolution.
• Advocate for customers internally to influence roadmaps, websites, documentation and processes.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points and activities.

Skills

Customer success

Communication skills

Native Japanese

Agile methodologies

Stakeholder management

Tools

Salesforce

Jira

CRM tools

Job description

Canonical is seeking an Enterprise Customer Success Manager to foster trust, reduce churn, and expand within accounts across Ubuntu and open-source offerings. Your role includes onboarding, coordinating complex projects, and collaborating across Sales, Engineering, and Support.

The ideal candidate has native Japanese and strong English, 5+ years in IT, and solid agile experience. This remote APAC role offers global impact and growth within a distributed team.