Remote Enterprise CSM (Japanese) – Cloud & Open Source
Canonical Ltd.
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Benefits offered by this job
Job summary
Canonical is seeking an Enterprise Customer Success Manager to foster trust, maximize adoption of Ubuntu and related products, and reduce churn across a regional customer portfolio. You will collaborate with Sales, Engineering and Support to craft engagement plans, coordinate complex projects, and advocate for customers internally to influence roadmaps.
Remote, APAC-focused role requiring strong English and Japanese capabilities, with 5+ years in IT and experience in cloud infrastructure, data
Qualifications
- 5+ years of IT or software industry experience.
- Strong customer-facing communication and relationship-building abilities.
- Able to guide conversations on complex software with stakeholders.
Responsibilities
- Onboard new customers and introduce Canonical products and support processes.
- Coordinate complex projects with developers, IT managers and decision-makers.
- Develop engagement plans with Sales, Field Engineering and Support to meet objectives.
- Manage a portfolio of customers in a geographic region and identify renewal risks.
- Lead weekly customer and business reviews with cross-functional teams and drive issue resolution.
Skills
Tools
Job description
Canonical is seeking an Enterprise Customer Success Manager to foster trust, maximize adoption of Ubuntu and related products, and reduce churn across a regional customer portfolio. You will collaborate with Sales, Engineering and Support to craft engagement plans, coordinate complex projects, and advocate for customers internally to influence roadmaps.
Remote, APAC-focused role requiring strong English and Japanese capabilities, with 5+ years in IT and experience in cloud infrastructure, data
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