Remote Enterprise CS Manager – Cloud & Open Source

Higlobe, Inc.; United States; Remote; USD 100,000 - 180,000; Full time

Benefits offered by this job

Distributed work environment with team

Learning budget USD 2,000 per year

Annual compensation review

Travel opportunities

Wellness Program

Job summary

Canonical is seeking an Enterprise Customer Success Manager based in a remote role. You will onboard customers to Ubuntu Pro, MAAS, Kubernetes and other products, coordinate complex projects with developers and IT leaders, and collaborate with Sales and Support to drive successful engagements across global accounts.

The role focuses on reducing risk, improving adoption, and expanding within existing customers, with an emphasis on cross-functional teamwork and customer advocacy.

Qualifications

• Minimum 5 years of work experience with IT and project exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT.
• Excellent presentation skills for complex software discussions.
• Experience building and improving internal processes with timely delivery to customer projects.
• Team player with cross-functional collaboration across departments.

Responsibilities

• Onboard customers to products and support processes (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, etc.).
• Coordinate complex projects with developers, IT managers and decision makers across industries.
• Collaborate with Sales, Field Engineering and Support to deliver engagement plans.
• Manage a portfolio of customers in a geographic region and identify growth or renewal risks with Sales.
• Lead weekly customer and business reviews with cross-functional teams to unblock and resolve issues.
• Advocate for customers internally to influence roadmaps, docs, and processes.

Skills

Linux OS

Data applications

Storage

Cloud computing

Networking

Security

Migration

IoT

Spanish proficiency

Portuguese proficiency

Tools

Salesforce

Jira

CRMs

Job description

Canonical is seeking an Enterprise Customer Success Manager based in a remote role. You will onboard customers to Ubuntu Pro, MAAS, Kubernetes and other products, coordinate complex projects with developers and IT leaders, and collaborate with Sales and Support to drive successful engagements across global accounts.

The role focuses on reducing risk, improving adoption, and expanding within existing customers, with an emphasis on cross-functional teamwork and customer advocacy.