Remote Customer Success Manager - Tech & Cloud Infra

Canonical Ltd.; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote work

Learning budget

Annual review

Leave

EAP

Travel opportunities

Priority Pass

Job summary

Canonical is seeking a customer-focused professional to support users and onboard new customers to Ubuntu products, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes.

In a remote-first role, you will collaborate with Sales and Support to craft engagement plans, drive campaigns across digital touchpoints, and identify high-potential and high-risk customers while enriching documentation and feeding feedback to the product team.

Qualifications

• Customer-facing experience required.
• Empathetic individual with a drive to help others.
• Passion for technology, infrastructure and Ubuntu.
• Excellent presentation skills.
• Strong organisational skills and documentation discipline.
• Team player able to collaborate with internal teams.

Responsibilities

• Support customers by finding solutions to ticket requests and enriching documentation.
• Drive campaigns targeting multiple customers through digital touch-points.
• Identify high-potential and high-risk customers from newly onboarded users.
• Onboard new customers to Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes.
• Collaborate with Sales and Support to develop engagement plans that fulfill customer objectives.
• Engage with your portfolio to ensure risk identification and collect feedback for the product team.

Skills

Customer-facing experience

Empathy

Technology passion

Presentation skills

Organisational skills

Team player

Job description

Canonical is seeking a customer-focused professional to support users and onboard new customers to Ubuntu products, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes.

In a remote-first role, you will collaborate with Sales and Support to craft engagement plans, drive campaigns across digital touchpoints, and identify high-potential and high-risk customers while enriching documentation and feeding feedback to the product team.