Strategic Enterprise CSM - Remote APAC

Canonical Ltd.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Learning and development budget USD 2,

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities

Priority Pass for travel

Job summary

Canonical is seeking an Enterprise Customer Success Manager to reduce churn, foster adoption of Ubuntu products, and expand partnerships across accounts. This remote role targets the APAC region and requires building trust, guiding customers through complex deployments, and aligning success plans with engineering and sales.

You will onboard customers to Ubuntu Pro, MAAS, Kubernetes, and data apps; manage a regional portfolio; run weekly business reviews; and advocate for customers to influence

Qualifications

• Native Japanese level required with excellent command of English.
• Minimum 5 years of work experience with IT exposure to Linux OS, data applications, cloud computing, networking, security, migration or IoT.
• Excellent presentation skills with the ability to discuss complex software.
• Experience building and improving internal processes while delivering projects on time.
• Team player able to collaborate with all departments and levels.
• Knowledge of agile methodologies.

Responsibilities

• Onboard new customers and introduce them to our products and support processes.
• Coordinate complex projects with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support to develop engagement plans.
• Manage a portfolio of customers and identify growth or renewal risks.
• Lead weekly customer and business reviews with cross-functional teams.
• Advocate for customers to influence product roadmaps and documentation.

Skills

Japanese (native)

English (fluent)

Presentation skills

Agile methodologies

Cross-functional collaboration

CRM tools (Salesforce/Jira)

Tools

Salesforce

Jira

CRMs

Job description

Canonical is seeking an Enterprise Customer Success Manager to reduce churn, foster adoption of Ubuntu products, and expand partnerships across accounts. This remote role targets the APAC region and requires building trust, guiding customers through complex deployments, and aligning success plans with engineering and sales.

You will onboard customers to Ubuntu Pro, MAAS, Kubernetes, and data apps; manage a regional portfolio; run weekly business reviews; and advocate for customers to influence