Graduate Customer Success Manager - Remote & Open Source
Higlobe, Inc.
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Benefits offered by this job
Job summary
Canonical is seeking a Customer Success Manager to help reduce churn, enable adoption of Ubuntu and related products, and support expansion within existing accounts. You will build trust, onboard new customers, and collaborate with Sales and Support to deliver engagement plans across a diverse portfolio.
You will work in a remote, globally distributed team, focusing on tech segment customers including store clients.
Qualifications
- Customer-facing experience
- Empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular
- Excellent presentation skills
- Strong organizational skills, ability to structure and constantly update documentation
- Team player capable of interacting with all departments
Responsibilities
- Support customers by finding solutions to ticket requests
- Enrich documentation about problem solving, onboarding materials and Q&A
- Drive campaigns targeting multiple customers through digital touch-points
- Identify high-potential and high-risk customers from newly onboarded users
- Onboard new customers and introduce them to our products and support processes
- Collaborate with Sales and Support to deliver engagement plans and meet objectives
- Engage with your portfolio to ensure risk identification
- Collect customer feedback and present it to the product team
Skills
Job description
Canonical is seeking a Customer Success Manager to help reduce churn, enable adoption of Ubuntu and related products, and support expansion within existing accounts. You will build trust, onboard new customers, and collaborate with Sales and Support to deliver engagement plans across a diverse portfolio.
You will work in a remote, globally distributed team, focusing on tech segment customers including store clients.
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