Remote Enterprise CSM: AI-Powered Ops Platform

SWARM Engineering; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

SWARM Engineering is seeking a remote Customer Success Manager to manage a growing enterprise client base within a fully distributed US team. You will own long-term relationships, drive expansion, and help clients realize ROI from SWARM's AI-powered platform.

The role requires 4+ years of post-sales experience in B2B SaaS, a consultative mindset, and strong communication with C-suite. This position offers remote work across the United States, with opportunities for commissions and equity.

Qualifications

• 4+ years of post-sales enterprise account management, customer success, or relationship-focused sales in B2B SaaS.
• Background in logistics, agrifood, supply chain, or industrial sectors is highly preferred.
• Proven success in deeply understanding customers, customer health and related metrics, identification of and execution on expansion/upsell opportunities, and maintaining high Net Revenue Retention (NRR) rates.
• Exceptional listening and discovery skills, with a knack for turning technical discussions into business growth opportunities.
• Masterful presentation skills, comfortable navigating complex corporate hierarchies and speaking with C-suite stakeholders.
• Empathetic, highly organized, and capable of managing multiple moving parts in a fully remote environment.

Responsibilities

• Own and manage long-term relationships with a portfolio of key enterprise accounts.
• Drive organic revenue growth by identifying, qualifying, and working with Sales on closing upsell and cross-sell opportunities.
• Monitor customer health metrics and proactively manage the contract renewal cycle to minimize churn.
• Ensure customers are realizing maximum ROI from the SWARM platform.
• Conduct regular Business Reviews (QBRs) with customer executives to align SWARM’s roadmap with their evolving operational needs.
• Synthesize customer feedback to help our Product and Engineering teams shape future feature development.

Skills

Post-sales experience

Enterprise accounts

B2B SaaS

Customer success

Relationship management

Executive communication

Remote work

Job description

SWARM Engineering is seeking a remote Customer Success Manager to manage a growing enterprise client base within a fully distributed US team. You will own long-term relationships, drive expansion, and help clients realize ROI from SWARM's AI-powered platform.

The role requires 4+ years of post-sales experience in B2B SaaS, a consultative mindset, and strong communication with C-suite. This position offers remote work across the United States, with opportunities for commissions and equity.