Remote Enterprise AI Support Specialist

Runway; United States; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A growing technology company is seeking an experienced support professional to provide technical and creative support to enterprise customers. The ideal candidate will have 3-5+ years in customer-facing technical roles and a background in video editing or generative AI tools. Responsibilities include managing inquiries, creating detailed bug reports, and assisting with enterprise implementations. This role can be performed remotely or in offices located in San Francisco or Seattle.

Qualifications

• 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management).
• Proven track record handling enterprise customers and complex escalations.
• History of working autonomously with minimal supervision.

Responsibilities

• Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment.
• Provide technical and creative support to enterprise customers via written communication and calls.
• Investigate technical issues and create detailed bug reports.

Skills

Customer-facing technical roles

Technical problem-solving

Creative workflows

Communication skills

Process improvement

Tools

Generative AI tools

Video editing software

Job description

A growing technology company is seeking an experienced support professional to provide technical and creative support to enterprise customers. The ideal candidate will have 3-5+ years in customer-facing technical roles and a background in video editing or generative AI tools. Responsibilities include managing inquiries, creating detailed bug reports, and assisting with enterprise implementations. This role can be performed remotely or in offices located in San Francisco or Seattle.