Enterprise AI Support Engineer

runwayml.com; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Runway seeks an experienced support professional to manage customer inquiries and provide technical support. This role requires 3-5+ years in customer-facing technical roles and a strong ability to handle complex cases independently.

Key responsibilities include managing support inquiries, contributing to knowledge base improvements, and collaborating with cross-functional teams. If you have experience in creative workflows and a proven track record with enterprise customers, apply now!

Qualifications

• 3-5+ years in customer-facing technical roles such as support or solutions engineering.
• Proven track record of handling enterprise customers and complex escalations.
• Experience working autonomously with minimal supervision.

Responsibilities

• Manage customer inquiries focusing on complex cases requiring human judgment.
• Provide technical and creative support to enterprise customers.
• Investigate technical issues and create detailed bug reports.

Skills

Video editing and content creation

Customer-facing technical roles

Creative workflows

Generative AI tools

Job description

Runway seeks an experienced support professional to manage customer inquiries and provide technical support. This role requires 3-5+ years in customer-facing technical roles and a strong ability to handle complex cases independently.

Key responsibilities include managing support inquiries, contributing to knowledge base improvements, and collaborating with cross-functional teams. If you have experience in creative workflows and a proven track record with enterprise customers, apply now!