Enterprise AI Support Specialist

Perplexity; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Job summary

A tech-driven company based in San Francisco seeks an experienced Enterprise Customer Support Specialist to enhance client interactions and troubleshoot complex issues. The role demands at least 3 years of B2B enterprise customer support experience and familiarity with AI technologies. You will advocate for Enterprise Pro customers, ensuring their satisfaction through exceptional service and documentation. This position also offers a compensation range of $110K - $130K annually, reflecting the value of the role's impact.

Qualifications

• Minimum 3+ years in B2B enterprise customer support, preferably in tech.
• Hands-on experience with large-language models and AI fundamentals.
• Ability to communicate technical concepts to non-technical stakeholders.

Responsibilities

• Work with enterprise customers to resolve technical issues.
• Improve support processes with AI tooling and automation.
• Maintain documentation to help resolve recurring challenges.

Skills

B2B enterprise customer support

Large-language models

Critical thinking

Proficiency in Intercom/Zendesk/Jira

Business-level fluency in Spanish/French/German

Tools

SQL

Looker

Snowflake

Job description

A tech-driven company based in San Francisco seeks an experienced Enterprise Customer Support Specialist to enhance client interactions and troubleshoot complex issues. The role demands at least 3 years of B2B enterprise customer support experience and familiarity with AI technologies. You will advocate for Enterprise Pro customers, ensuring their satisfaction through exceptional service and documentation. This position also offers a compensation range of $110K - $130K annually, reflecting the value of the role's impact.