Remote Enterprise AI Knowledge Sales Executive

eGain Corporation; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

eGain Corporation is hiring a Sales Executive to target Cisco OEM accounts and expand the AI Knowledge relationship. The role focuses on driving service automation, agent assist, and self-service improvements within the Cisco ecosystem.

This remote, US-based position emphasizes building a strong outbound pipeline, engaging CX and IT leaders, and delivering quantified ROI through compelling business cases and cross-functional collaboration.

Qualifications

• 5–10 years of quota-carrying enterprise software or contact center technology sales experience.
• Direct experience selling within the Cisco ecosystem, at Cisco or with a major Cisco partner.
• Track record of prospecting and closing net-new or expansion business within a defined account base.
• Comfort selling to both business buyers (CX, ops) and technical buyers (IT, contact center architecture).
• Strong consultative selling skills with a business-case focus grounded in metrics.

Responsibilities

• Sell into Cisco OEM installed base and build an outbound motion into those accounts.
• Build and manage a pipeline from outreach through discovery, solution positioning, business case, procurement, and close.
• Identify contact center leaders and position AI Knowledge to enhance Cisco environments with deflection, agent assist, and faster resolution.
• Develop and pitch ROI narratives around AI-driven service automation and agent-assisted improvements.
• Partner with Cisco alliance team, solution consultants, and customer success to land expansion deals inside Cisco relationships.
• Represent eGain at Cisco partner events and build relationships with Cisco account teams and channel partners.
• Maintain forecasting and pipeline hygiene in the CRM and report on territory coverage and penetration.

Skills

Consultative selling

Enterprise software sales

Cisco ecosystem knowledge

Prospecting & closing

ROI / business case

Job description

eGain Corporation is hiring a Sales Executive to target Cisco OEM accounts and expand the AI Knowledge relationship. The role focuses on driving service automation, agent assist, and self-service improvements within the Cisco ecosystem.

This remote, US-based position emphasizes building a strong outbound pipeline, engaging CX and IT leaders, and delivering quantified ROI through compelling business cases and cross-functional collaboration.