Strategic AI Accounts Growth Lead (Remote)

Warmada; New York (NY); Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

ElevenLabs is hiring a remote‑first Account Manager to own the full commercial relationship for a book of 50–100 mid‑market accounts across 250–2000 employees, shaping AI‑native experiences. You’ll drive expansion, renewals, and cross‑sell while building scalable processes and partner relationships with founders and product teams.

You’ll work across agent design, voice customization, and data‑driven insights to prevent churn and maximize value, with a strong emphasis on NRR and cross‑product

Qualifikationen

• 3–5 years of Account Management or Customer Success in B2B SaaS.
• Proven track record owning revenue outcomes from expansion and renewals.
• Ability to discuss technical topics with developers/engineering teams.

Aufgaben

• Own the full commercial relationship for 50–100 mid‑market accounts.
• Drive expansion, renewals, cross-sell, and net revenue retention.
• Develop systems and playbooks to scale account management across a diverse book.

Kenntnisse

Account Management

Customer Success

B2B SaaS

AI/ML products

Tools

APIs & SDKs

Jobbeschreibung

ElevenLabs is hiring a remote‑first Account Manager to own the full commercial relationship for a book of 50–100 mid‑market accounts across 250–2000 employees, shaping AI‑native experiences. You’ll drive expansion, renewals, and cross‑sell while building scalable processes and partner relationships with founders and product teams.

You’ll work across agent design, voice customization, and data‑driven insights to prevent churn and maximize value, with a strong emphasis on NRR and cross‑product