Remote Enterprise Account Manager – Legal Tech Growth

Openkrill; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Work-from-home stipend

401k available

Flexible time off

Equipment provided

Job summary

Proof is hiring an Account Manager to own post-contract relationships for creditors' rights accounts. You will take handoff from sales on contract signing, lead onboarding, ramp, retention, and growth, and manage multiple state portfolios with formal audits and SLA adherence.

You will be the primary day-to-day contact, run monthly reviews and enterprise QBRs, monitor service levels and trends, and pursue expansion opportunities while negotiating renewals.

Qualifications

• 3+ years of account management or client services experience in a B2B environment.
• Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred.
• Strong organizational discipline and note-keeping in CRM systems.
• Clear, direct communication with clients and internal teams.
• Proactive mindset to surface problems before they become crises.
• Comfort with operational complexity, including billing exceptions and e-filing issues.

Responsibilities

• Lead onboarding for new accounts, define footprint, reporting, and ramp milestones.
• Maintain regular account health reviews, monthly updates, and formal QBRs for enterprise clients.
• Develop expansion opportunities within existing books and lead renewal conversations.
• Develop deep knowledge of the Proof platform and end-to-end service workflow.
• Learn jurisdiction rules and state-specific service of process requirements.

Skills

Account management

Client services

B2B experience

Organizational discipline

Clear communication

Proactive mindset

Job description

Proof is hiring an Account Manager to own post-contract relationships for creditors' rights accounts. You will take handoff from sales on contract signing, lead onboarding, ramp, retention, and growth, and manage multiple state portfolios with formal audits and SLA adherence.

You will be the primary day-to-day contact, run monthly reviews and enterprise QBRs, monitor service levels and trends, and pursue expansion opportunities while negotiating renewals.