Remote Enrollment and Patient Engagement Associate II

Imagine Pediatrics; Williamstown (NJ); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive medical, dental, vision

401(k) with 4% match

Paid time off + holidays

Paid parental leave

Employee equity program (as applicable

Job summary

Imagine Pediatrics is seeking a Patient Engagement Associate II to enroll and onboard children and caregivers into our program. You will work within an engagement pod to support enrollment, outreach to caregivers and healthcare professionals, and collaboration with providers to ensure a smooth onboarding experience.

The role emphasizes critical thinking, rapid learning, and strong teamwork, with remote work and periodic local travel as needed. Bilingual Spanish is required for this position.

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
• Strong ability to build trust & relationships with caregivers & other healthcare organizations.
• Passion for research and data mining; strong critical thinking and creative problem-solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required
• Bilingual Spanish required

Responsibilities

• Conduct thorough research on attributed patients to understand healthcare needs and utilization, identify enrollment barriers.
• Perform telephonic outreach to caregivers to enroll their child in care and ensure seamless onboarding.
• Reach out to other healthcare professionals involved with attributed patients and caregivers.
• Leverage relationships with healthcare professionals to support re-engagement of enrolled patients.
• Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners during enrollment.
• Develop knowledge of SSI program and perform outreach to potentially eligible caregivers.
• Collaborate with Provider Engagement Specialists for on-site outreach to PCP offices or facilities.

Skills

Healthcare experience

CRM experience

Documentation

Collaboration

Active listening

Bilingual Spanish

Communication skills

Autonomy

Tools

CRM platform

Job description

Imagine Pediatrics is seeking a Patient Engagement Associate II to enroll and onboard children and caregivers into our program. You will work within an engagement pod to support enrollment, outreach to caregivers and healthcare professionals, and collaboration with providers to ensure a smooth onboarding experience.

The role emphasizes critical thinking, rapid learning, and strong teamwork, with remote work and periodic local travel as needed. Bilingual Spanish is required for this position.