Remote Pediatric Care Engagement Associate II

Imagine Pediatrics; Clayton (NC); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Annual bonus incentive

Employee equity purchase program

Job summary

Imagine Pediatrics seeks a Patient Engagement Associate II to enroll children and caregivers in our program, collaborating with the engagement pod and providers to ensure a seamless onboarding process.

You will research attributed patients, conduct outbound calls to caregivers and professionals, and leverage relationships to re-engage patients. Bilingual Spanish is required, with autonomy and field readiness as needed.

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong documentation skills; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
• Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
• Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required
• Bilingual Spanish required

Responsibilities

• Conduct thorough research on attributed patients to understand their healthcare needs and enrollment barriers.
• Perform telephonic outreach to caregivers to enroll their child in care and ensure seamless onboarding.
• Reach out to other healthcare professionals involved with attributed patients (DME providers, home health, pharmacies, pediatricians, etc.).
• Leverage relationships with healthcare professionals to support re-engagement of enrolled patients.
• Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners during enrollment.
• Develop knowledge of SSI program and perform outreach to eligible caregivers.
• Collaborate with Provider Engagement Specialists for embedded outreach at PCP offices or facilities.

Skills

Healthcare experience

Care coordination

CRM experience

Active listening

Communication skills

Bilingual Spanish

Autonomy

Data mining

Fieldwork

Transportation access

Tools

CRM platform

Job description

Imagine Pediatrics seeks a Patient Engagement Associate II to enroll children and caregivers in our program, collaborating with the engagement pod and providers to ensure a seamless onboarding process.

You will research attributed patients, conduct outbound calls to caregivers and professionals, and leverage relationships to re-engage patients. Bilingual Spanish is required, with autonomy and field readiness as needed.