Remote Engagement Specialist: Health & Recovery Support

Wayspring; Louisville (KY); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Company funded HSA

Gym Allowance

Parental Leave

Disability Insurance

Life Insurance

401k Plan

Counseling (EAP)

Job summary

Wayspring is seeking an Engagement Specialist to telephonically support members enrolled in our program. You will build trusted relationships, provide ongoing engagement, and help members stay connected to care as they navigate SUD.

This role focuses on a remote Kentucky market and requires strong communication, organization, and CRM/EHR familiarity. The position offers a flexible work environment with opportunities to contribute to meaningful health outcomes and collaborate across teams.

Qualifications

• 3+ years in outreach roles, telephonic outreach preferred.
• Strong communication and persuasive presentation skills required.
• Able to work independently and in a matrixed environment.
• Experience with CRM or EHR systems is preferred.

Responsibilities

• Conduct text and telephonic outreach to members on caseload.
• Provide educational overview of Wayspring services to members.
• Maintain ongoing engagement and ensure connection to clinical services.
• Incorporate recovery support themes into engagement activities.
• Review member profiles for SDoH and clinical updates.
• Develop creative strategies to facilitate member contact.
• Maintain accountability and achieve engagement targets.
• Adhere to Wayspring information security and privacy requirements.
• Perform other duties as assigned.

Skills

Outreach experience

Communication skills

Organized & detail-oriented

Teamwork & independence

CRM/EHR familiarity

Tools

CRM systems

Electronic Health Records

Job description

Wayspring is seeking an Engagement Specialist to telephonically support members enrolled in our program. You will build trusted relationships, provide ongoing engagement, and help members stay connected to care as they navigate SUD.

This role focuses on a remote Kentucky market and requires strong communication, organization, and CRM/EHR familiarity. The position offers a flexible work environment with opportunities to contribute to meaningful health outcomes and collaborate across teams.