Remote SUD Member Engagement Specialist

The Blue Venture Fund; Chicago (IL); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

HSA + Gym Allowance

Parental Leave

Disability & Life Insurance

401k with company match

CEU stipend

Job summary

Wayspring is seeking an Engagement Specialist to remotely support members enrolled in our program. You will telephonically engage with individuals, review service offerings, and maintain ongoing contact to keep members connected to care.

The role emphasizes building trusted relationships and providing a steady, supportive presence as members navigate recovery. Ideal candidates will have at least three years in outreach, strong organizational skills, and excellent verbal communication.

Qualifications

• Minimum of three (3) years of experience in an outreach role.
• Highly organized and detail-oriented with the ability to work independently and as part of a team.
• Demonstrated ability working in a matrixed environment.
• The ability to communicate effectively and persuasively is required.
• Exceptional verbal communication skills, and effective presentation skills.
• Experience with CRM platforms or Electronic Health Record systems is preferred.

Responsibilities

• Conduct text and telephonic outreach to members assigned to their caseload
• Successfully contact members and review with them an educational overview of Wayspring’s service offerings
• Provide ongoing engagement to members
• Ensure member’s are connected to Wayspring clinical services
• Incorporate recovery support themes into engagement
• Regularly review member profile for SDoH and clinical updates
• Initiate creative strategies to facilitate member contact
• Maintain performance accountability around member engagement and participation and achieve performance targets
• Adhere to Wayspring information security and privacy requirements
• Other duties as assigned

Skills

Outreach experience

Verbal communication

Team collaboration

Self-driven

Tools

CRM platforms

Electronic Health Records

Job description

Wayspring is seeking an Engagement Specialist to remotely support members enrolled in our program. You will telephonically engage with individuals, review service offerings, and maintain ongoing contact to keep members connected to care.

The role emphasizes building trusted relationships and providing a steady, supportive presence as members navigate recovery. Ideal candidates will have at least three years in outreach, strong organizational skills, and excellent verbal communication.