Field-Based Recovery Engagement Specialist

Wayspring; Louisville (KY); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

HSA & Gym Allowance

Parental Leave

Disability & Life Insurance

401k Match

CEU Stipend

Sabbatical Program

PTO + Holidays

Descrizione del lavoro

Wayspring is seeking a Member Engagement Specialist to drive initial engagement and enrollment of health plan members in the Louisville area. The role involves in-facility enrollments, education on services, consent obtaining, and coordinating with discharge planning to ensure smooth transitions.

The position requires direct member interaction, travel within the greater Louisville area, and strong communication skills.

Competenze

• Minimum of three (3) years of experience in an outreach, social work, or street outreach role.
• Bachelor’s degree or eligible to obtain Certified Peer Support Specialist certification.
• Strong communication, organizational, and independent-working abilities.
• Experience with CRM/EHR systems is highly preferred.

Mansioni

• Facilitate in-person enrollments at Wayspring partnered facilities or via outreach to providers.
• Educate members on Wayspring’s services with the goal of enrollment.
• Secure written and verbal consent and obtain necessary paperwork for services.
• Coordinate with discharge planning teams to ensure safe, stable transition plans.
• Schedule first appointments with clinical services and provide post-discharge follow-up.
• Develop creative engagement strategies for member contact, both in person and by phone.
• Maintain ongoing engagement with members in-person and remotely.
• Incorporate recovery-support themes to improve member experience.
• Review member profiles for SDoH and clinical updates.
• Monitor enrollment performance and clinic conversions to meet targets.

Conoscenze

Communication skills

De-escalation

Crisis management

Formazione

Bachelor’s degree

Certified Peer Support Specialist

Strumenti

CRM systems

EHR/EMR

Descrizione del lavoro

Wayspring is seeking a Member Engagement Specialist to drive initial engagement and enrollment of health plan members in the Louisville area. The role involves in-facility enrollments, education on services, consent obtaining, and coordinating with discharge planning to ensure smooth transitions.

The position requires direct member interaction, travel within the greater Louisville area, and strong communication skills.