Remote Engagement Specialist — SUD Care & Support

Wayspring; Nashville (TN); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

HSA + Gym Allowance

Parental Leave

Short & Long Term Disability

Life Insurance

401k with Company Match

Employee Assistance Program (EAP)

Sabbatical Program

CEU Stipend

Job summary

Wayspring seeks an Engagement Specialist to support members enrolled in our program via telephonic outreach, helping them stay connected to care and navigate treatment options. You will build trusted relationships, provide ongoing engagement, and ensure access to clinical services while upholding privacy standards.

Ideal candidates have at least three years in outreach, strong communication skills, and experience with CRM or EHR systems.

Qualifications

• Minimum of three years in an outreach role or similar.
• Experience with telephonic outreach is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Conduct text and telephonic outreach to members assigned to their caseload
• Provide educational overviews of Wayspring’s service offerings
• Maintain ongoing engagement with members to support care navigation
• Ensure members are connected to Wayspring clinical services
• Incorporate recovery support themes into engagement
• Review member profiles for SDoH and clinical updates
• Initiate creative strategies to facilitate member contact
• Maintain accountability for engagement metrics and performance targets
• Adhere to Wayspring information security and privacy requirements
• Other duties as assigned

Skills

Outreach experience

Telephonic outreach

Organizational skills

CRM experience

Job description

Wayspring seeks an Engagement Specialist to support members enrolled in our program via telephonic outreach, helping them stay connected to care and navigate treatment options. You will build trusted relationships, provide ongoing engagement, and ensure access to clinical services while upholding privacy standards.

Ideal candidates have at least three years in outreach, strong communication skills, and experience with CRM or EHR systems.