Remote Engagement Manager for Tech-Driven Projects

Opsarmy; Tampa (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

Opsarmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and ensure projects move forward in a fast-paced, technology-driven setting.

You will manage multiple priorities, solve problems independently, and thrive in a startup-like environment where processes evolve quickly. This fully remote role favors experience in AI, SaaS, or digital operations.

Qualifications

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role.
• Experience working in a technology-driven, startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong technical aptitude and the ability to quickly learn new tools and systems.
• Comfortable working across platforms such as project management tools, CRMs, communication platforms, spreadsheets, and other cloud-based systems.
• Strong organizational and project coordination skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable managing multiple projects, stakeholders, and priorities simultaneously.
• Highly proactive — able to identify what needs to be done without waiting for instructions.
• Comfortable working with ambiguity and changing priorities.
• Strong attention to detail and follow-through.
• Able to work independently in a fully remote environment.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows and track progress.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Analyze operational information and use data to identify gaps and opportunities for improvement.
• Work closely with leadership to resolve escalations and improve the overall client experience.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

Skills

Client operations

Customer success

Account management

Project management

Business operations

Job description

Opsarmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and ensure projects move forward in a fast-paced, technology-driven setting.

You will manage multiple priorities, solve problems independently, and thrive in a startup-like environment where processes evolve quickly. This fully remote role favors experience in AI, SaaS, or digital operations.