Remote Client Engagement Lead

Opsarmy; Columbus (OH); Remote; USD 90,000 - 120,000; Full time

Job summary

Opsarmy in Columbus, OH is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and keep projects moving in a fast-paced, innovation-driven environment. This fully remote role emphasizes problem-solving, independence, and strong collaboration with clients and internal teams to ensure measurable outcomes and a seamless client experience.

The position requires 3+ years in related roles and a track record in tech-driven settings, with the ability to learn

Qualifications

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role.
• Experience working in a technology-driven startup, SaaS, AI, or high-growth environment preferred.
• Strong technical aptitude and ability to learn new tools quickly.
• Comfortable working across platforms such as project management tools, CRMs, collaboration tools, spreadsheets, and cloud systems.
• Strong organizational and project coordination skills.
• Highly proactive with the ability to handle multiple projects and priorities simultaneously.
• Comfortable working with ambiguity and changing priorities.
• Ability to work independently in a fully remote environment.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor progress, priorities, deadlines, and roadblocks.
• Identify issues and propose practical solutions before they escalate.
• Build strong relationships with clients and set clear expectations.
• Translate client needs into actionable tasks for internal teams.
• Use project management and collaboration tools to organize workflows and track progress.
• Maintain visibility across multiple projects and priorities.
• Help improve processes, workflows, and systems as the business scales.
• Analyze operational data to identify gaps and opportunities for improvement.
• Collaborate with leadership to resolve escalations and improve client experience.
• Adapt quickly to changing priorities and technologies.

Skills

Client Operations

Project Management

Stakeholder Management

Technical Aptitude

Startup Experience

Remote Collaboration

Tools

CRM platforms

Job description

Opsarmy in Columbus, OH is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and keep projects moving in a fast-paced, innovation-driven environment. This fully remote role emphasizes problem-solving, independence, and strong collaboration with clients and internal teams to ensure measurable outcomes and a seamless client experience.

The position requires 3+ years in related roles and a track record in tech-driven settings, with the ability to learn