Remote-Enabled Customer Experience Specialist

careers-mci; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI in Dallas, TX is hiring a Full-Time Customer Service Representative to provide exceptional support and ensure a professional, friendly experience for every customer. You will assist via phone, email, or chat and maintain accurate records.

Ideal candidates are motivated, with strong communication, problem-solving and active listening skills; 18+ with a high school diploma or GED; English fluency and the ability to multitask in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Verbal communication

Written communication

Active listening

Multitasking

Problem solving

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI in Dallas, TX is hiring a Full-Time Customer Service Representative to provide exceptional support and ensure a professional, friendly experience for every customer. You will assist via phone, email, or chat and maintain accurate records.

Ideal candidates are motivated, with strong communication, problem-solving and active listening skills; 18+ with a high school diploma or GED; English fluency and the ability to multitask in a fast-paced environment.