Remote Customer Experience Specialist

MCI; West Virginia; Remote; USD 17,000 - 25,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support to customers remotely from home. You will handle inquiries by phone, email or chat, resolve issues with empathy, and maintain accurate records to ensure a high-quality customer experience.

The ideal candidate is 18 years or older, holds a high school diploma or GED, is fluent in English, and demonstrates strong verbal and written communication, problem-solving and multitasking abilities in a fast-paced

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Multitasking

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support to customers remotely from home. You will handle inquiries by phone, email or chat, resolve issues with empathy, and maintain accurate records to ensure a high-quality customer experience.

The ideal candidate is 18 years or older, holds a high school diploma or GED, is fluent in English, and demonstrates strong verbal and written communication, problem-solving and multitasking abilities in a fast-paced