Customer Service Pro: Remote & Onsite Support

MCI; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative in Dallas, TX to deliver exceptional customer experiences across phone, email, and chat channels. The role emphasizes solving problems, maintaining records, and collaborating with internal teams to achieve quality and productivity goals.

The ideal candidate will be 18+, have a HS diploma or GED, and be fluent in English with strong communication skills. Prior customer service experience is advantageous but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative in Dallas, TX to deliver exceptional customer experiences across phone, email, and chat channels. The role emphasizes solving problems, maintaining records, and collaborating with internal teams to achieve quality and productivity goals.

The ideal candidate will be 18+, have a HS diploma or GED, and be fluent in English with strong communication skills. Prior customer service experience is advantageous but not required.