Remote Customer Experience Specialist

MCI; North Dakota; On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support for customers from a remote, work-at-home setting in the United States. The role focuses on friendly, professional service, issue resolution, and accurate record-keeping across multiple channels including phone, email, and chat.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Verbal and written comms

Problem-solving

Active listening

Multitasking

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support for customers from a remote, work-at-home setting in the United States. The role focuses on friendly, professional service, issue resolution, and accurate record-keeping across multiple channels including phone, email, and chat.

Ideal candidates are 18+, with a high school diploma or GED, fluent English, and strong communication and problem-solving skills.