Remote Customer Experience Specialist

MCI; Town of Texas (WI); On-site; USD 35,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative for remote, work-from-home duties. The role focuses on assisting customers via phone, email, or chat, resolving issues, and maintaining thorough records. A friendly, professional service mindset is essential.

The ideal candidate is 18+, has a high school diploma or GED, and demonstrates strong English communication, problem-solving, and multitasking abilities in a fast-paced environment. prior customer service is a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Strong verbal and written comms

Problem-solving & active listening

Multitask in fast-paced env

Customer service experience (advantage

Education

High school diploma or GED

Job description

MCI is hiring a Full-Time Customer Service Representative for remote, work-from-home duties. The role focuses on assisting customers via phone, email, or chat, resolving issues, and maintaining thorough records. A friendly, professional service mindset is essential.

The ideal candidate is 18+, has a high school diploma or GED, and demonstrates strong English communication, problem-solving, and multitasking abilities in a fast-paced environment. prior customer service is a plus.