Customer Experience Specialist — Full-Time, Dallas

Neolife Updates; Dallas (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

MCI in Dallas, TX is hiring a Full-Time Customer Service Representative to help customers via phone, email, and live chat, delivering friendly, professional service and building a meaningful career with a rapidly growing BPO.

You will respond promptly to inquiries, resolve concerns with empathy, maintain detailed customer records, and collaborate with internal teams to ensure quick issue resolution and a consistently exceptional customer experience across touchpoints.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication skills.
• Experience in customer service is a plus.

Responsibilities

• Assist customers through phone, email, and live chat channels.
• Respond to inquiries promptly and accurately.
• Resolve concerns with professionalism and empathy.
• Maintain detailed, error-free customer records.
• Process requests while following established procedures.
• Hit quality scores and productivity targets.
• Collaborate with internal teams to resolve issues faster.
• Deliver an exceptional experience on every touchpoint.

Education

High school diploma or GED

Tools

Salesforce

Zendesk

HubSpot

Job description

MCI in Dallas, TX is hiring a Full-Time Customer Service Representative to help customers via phone, email, and live chat, delivering friendly, professional service and building a meaningful career with a rapidly growing BPO.

You will respond promptly to inquiries, resolve concerns with empathy, maintain detailed customer records, and collaborate with internal teams to ensure quick issue resolution and a consistently exceptional customer experience across touchpoints.