Remote Customer Support Specialist

MCI; Georgia; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Job summary

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support via phone, email, or chat. You will maintain detailed customer records and follow procedures to resolve issues, ensuring professional service and adherence to quality standards.

The ideal candidate will be fluent in English, have strong communication skills, and thrive in a fast-paced environment. 18+ years old with a high school diploma or GED is required. Remote work is offered.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Communication skills

Active listening

Multitasking

Problem solving

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support via phone, email, or chat. You will maintain detailed customer records and follow procedures to resolve issues, ensuring professional service and adherence to quality standards.

The ideal candidate will be fluent in English, have strong communication skills, and thrive in a fast-paced environment. 18+ years old with a high school diploma or GED is required. Remote work is offered.