Remote Email & SMS Growth Manager

HireHawk Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

HireHawk Inc. is seeking a highly organized Email & SMS Manager to own day-to-day retention marketing execution for a Beauty/e-commerce brand.

You will build and manage the email/SMS calendar, develop flow and campaign strategies, QA campaigns, and analyze performance to uncover opportunities to grow retention and revenue. Work closely with Head of Growth to operate independently, maintain project organization, and proactively identify issues and opportunities.

Qualifications

• 3+ years hands-on Email & SMS experience in DTC/e-commerce.
• Strong copy and messaging instincts for lifecycle campaigns.
• Experience with Klaviyo or similar lifecycle platforms.
• Highly organized with ability to create structure and schedules.
• Comfortable using Notion and Figma to draft briefs and flow maps.

Responsibilities

• Own weekly Email & SMS calendar.
• Build and optimize lifecycle flows (Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback).
• Develop campaign concepts, messaging, segmentation.
• Translate strategy into briefs for the Email Designer.
• QA campaigns before launch and ensure quality across channels.
• Review copy, links, CTAs, segmentation, personalization, offers, rendering and tracking; ensure customer experience.
• Monitor campaigns after launch and flag issues quickly.
• Own weekly Email & SMS reporting and KPI tracking.
• Provide actionable recommendations based on performance; communicate trends.
• Collaborate with strategy, copy, and design teams; maintain a clear testing roadmap.

Skills

Email marketing

SMS marketing

Retention strategy

Campaign planning

Tools

Klaviyo

Notion

Figma

Job description

HireHawk Inc. is seeking a highly organized Email & SMS Manager to own day-to-day retention marketing execution for a Beauty/e-commerce brand.

You will build and manage the email/SMS calendar, develop flow and campaign strategies, QA campaigns, and analyze performance to uncover opportunities to grow retention and revenue. Work closely with Head of Growth to operate independently, maintain project organization, and proactively identify issues and opportunities.