Email & SMS Manager (Remote) | Mexico

HireHawk Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

HireHawk Inc. is seeking a highly organized Email & SMS Manager to own day-to-day retention marketing for a fully remote team. This contractor role reports to the Head of Growth and follows a Monday–Friday PST schedule.

You will build and manage our email and SMS calendar, develop flows like Welcome, Abandoned Cart, Winback, QA before launch, and analyze performance to drive revenue. Collaboration with the Head of Growth, Email Designer, and QA is essential, with independent project management

Qualifications

• 3+ years of hands-on Email & SMS experience, ideally within DTC/e-commerce.
• Strong copy and messaging instincts, even if not designing the emails.
• Comfortable working with Notion and Figma to create proposals and briefs.

Responsibilities

• Own the weekly and monthly Email & SMS calendar.
• Build and optimize lifecycle flows including Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback.
• Develop concepts, messaging, and segmentation for campaigns.
• Translate strategy into briefs for the Email Designer and ensure on-brief execution.
• QA campaigns before launch, and monitor performance post-launch.
• Provide weekly reporting with insights and recommendations.

Skills

Email marketing

SMS marketing

Klaviyo

Lifecycle marketing

QA testing

Copywriting

Notion

Figma

Independent work

Organizational skills

Tools

Klaviyo

Notion

Figma

Job description

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Schedule:Monday-Friday schedule, 8:00 am - 5:00 pm PST
• Reports to: Head of Growth
• Industry: Beauty / E-commerce

We're looking for a highly organized, hands-on Email & SMS Manager to own the day-to-day execution and optimization of our retention marketing program.

This person will be responsible for building and managing our email and SMS calendar, developing flow and campaign strategies, working closely with our Email Designer, QAing campaigns before launch, analyzing performance, and proactively identifying opportunities to improve retention and revenue.

You'll work closely with the Head of Growth and should be comfortable operating independently, keeping projects organized, and bringing forward issues and opportunities rather than waiting to be asked.

What you'll do

Email & SMS Strategy & Execution

• Own the weekly and monthly Email & SMS calendar.
• Build and optimize key lifecycle flows, including Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback, and other retention flows.
• Develop campaign concepts, messaging, segmentation.
• Translate strategy into clear briefs and proposals for the Email Designer.
• Work closely with the designer to ensure campaigns are executed according to brief.
• Manage campaigns from concept through launch.

QA & Optimization

• Own the full QA process before emails and SMS go live.
• Review copy, links, CTAs, segmentation, personalization, offers, mobile/desktop rendering, tracking, and overall customer experience.
• Monitor campaigns after launch and flag any issues quickly.

Reporting & Insights

• Own weekly Email & SMS reporting.
• Track key KPIs and clearly communicate performance, trends, and areas of concern.
• Provide actionable recommendations, not just numbers.
• 3+ years of hands-on Email & SMS experience, ideally within DTC/e-commerce.
• Strong experience with Klaviyo and/or other lifecycle marketing platforms.
• Highly organized and detail-oriented. You naturally create structure where there isn't any.
• Strong copy and messaging instincts, even if you're not the person designing the emails.
• Comfortable working in Notion and Figma to create campaign proposals, briefs, flow maps, and presentations.
• Strong QA mindset. You catch things before they become problems.
• Proactive and comfortable working independently.
  Success in this role looks like:
• A clear, well-managed Email & SMS calendar with campaigns consistently going out on time.
• Flows that are fully mapped, QA'd, optimized, and continuously tested.
• Strong collaboration between strategy, copy, and design.
• Reliable weekly reporting with clear insights and next steps.
• Problems are identified before they become bigger issues.
• A structured testing roadmap that continuously improves Email & SMS revenue and retention.