Remote-Eligible Treasury Customer Service Rep

State of Michigan; Dimondale (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work up to 5 days/week

Job summary

The State of Michigan Treasury seeks a Customer Service Representative to be the friendly contact for taxpayers, guiding them through written and verbal inquiries and reviewing and processing tax forms and correspondence.

This role involves handling calls and emails, using computers, providing timely support, and contributing to a team focused on accurate processing and positive taxpayer experiences. Remote work is available up to five days per week, with occasional onsite requirements.

Qualifications

• Respond to customer inquiries and resolve problems as part of daily duties.
• Review and process tax forms and correspondence with accuracy and timeliness.
• Fulfill requirements such as background checks (FTI) and compliance during hiring.

Responsibilities

• Be the friendly point of contact for taxpayers, assisting via written and verbal communication.
• Review and process tax forms and correspondence to keep workflows moving.
• Handle phones and computers to ensure timely and accurate taxpayer support.

Skills

Customer service

Verbal communication

Written communication

Phone handling

Education

High school diploma

Job description

The State of Michigan Treasury seeks a Customer Service Representative to be the friendly contact for taxpayers, guiding them through written and verbal inquiries and reviewing and processing tax forms and correspondence.

This role involves handling calls and emails, using computers, providing timely support, and contributing to a team focused on accurate processing and positive taxpayer experiences. Remote work is available up to five days per week, with occasional onsite requirements.